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Privacy And Policy

last updated: 14th December, 2020

visadb.io makes travel & immigration simple. We provide on-demand video consultations with vetted visa lawyers in 100+ countries. Our Internet visa database monitor and index visa requirements of 12000 travel, work and immigration visas. Hire Experts: Our marketplace with vetted experts provides online services around Trip planning, visa consultation & application, immigration cases, tax advice, company formation, bookeeping & accounting services. If you are an expert join the network expert. We currently Experts from selected countries in European Union region, US, Canada, United Kingdom and other selected countries due to legal obligations as a European entity, to comply with our Payment processing partners or follow the anti-money laundering obligations. Contact us to know the complete list. Visa requirement APIs: We offer real-time destination visa requirements, safety, security and other high risk information APIs to reduce traveler travel safety risks.

Read the privacy policy to learn how your data is handled.

visadb.io s.p. z.o.o (“visadb”, “we”, “us”, "platform", or “our”) is funded by European public grants; operated and regulated by strict European Laws and 100% committed to protecting your privacy by following the GDPR. We are not in a business to rent or sell data. This Privacy Policy (“Policy”) applies to your use of the visadb platform located at{" "} https://visadb.io {" "} on all platforms (the “Website”).

"Visadb.io", "Visadb", "We", the "Company" mean Visadb.io sp. z o.o. (private limited liability company of the Polish law) with registered office in Gdańsk, Poland, Lęborska Street 3B, 80-386 Gdańsk, NIP (TIN): 5842780656, REGON: 382363873, registered in the registry of entrepreneurs of the National Court Register kept by the District Court for Northern Gdańsk in Gdańsk, VII Commercial Division of the National Court Register under the registration number KRS 0000767405. This Policy describes how we collect, use, and disclose information. Some nations may not offer a level of privacy protection as great as that offered in other jurisdictions. In jurisdictions where we are subject to different or more restrictive local laws, we may adjust our practices in those jurisdictions to comply with local laws. Otherwise, we make no representation that the practices described in this Policy are compliant with laws of any jurisdiction that apply to the collection, security, use, and disclosure of information. Information that is collected or stored may, subject to applicable law, be disclosed or transferred to any jurisdiction. When information is transferred, it will be handled in accordance with the applicable laws.

By using this Website, you agree to the privacy practices described in this Policyand the Terms of Service Agreement (“Agreement”). This Policy shall be taken and considered part of the Agreement as if the Agreement was completely set out therein.

INFORMATION WE COLLECT

visadb collects two kinds of information about you: (a) personally identifiable information; and (b) non-personally identifiable information.

  • Personally Identifiable Information We collect

    Personally identifiable information is information that identifies you or another person. When you engage in certain activities and features on the Website, we may ask you to provide certain personal information about yourself, including:

    Personal Profile: Email, Age, Profile picture, goal, address, residency city, (IP) & citizenship, device info

    We ask this data to provide you personalized dashboard with updated visa, immigration data based on your citizenship and goal and connect you with service providers based on your goal, country or citizenship. Email is used to create your unique account, send you email, notify you regarding your cases. Picture is used to know who you are, and experts you hire on the platform feel comfortable engaging with you.

    Other personal information When you hire an expert on our platform you may share other personal information related to your visa and immigration cases such as passport number or other documents.

    Billing & Payments (3)payment information - When you hire services on our platform you pay for them, we do not store your payment information in our server for your maxium security and privacy. We use trusted payment processors who are 100% PSD2 compliant with bank level security and encryption, will process your credit card, address and phone number as this is the requirement by banks and anti-money laundering laws of almost all the countries to process money. This is a normal practice nothing to worry about your privacy. We have legal contracts with them to protect your data.

You may decline to provide personally identifiable information through the Website. Our system would not work without the information. We do not sell, rent or lease your information in any capacity {" "} but we would respect your concern of privacy. You can request to delete your data and close your account by going to Profile settings and make this request. Information we ask you to provide is mandatory or necessary when Experts are processing your visa, immigration case or providing you with other services you hired them for. If you decline to provide the consent, you may not be able to use the platform due to engineering. We are extremely sorry for this.

  • Non-Personally Identifiable Information.  Non-personally identifiable information is information that does not identify you or another person. Non-personally identifiable information includes: (i) session and usage data; (ii) log data; and (iii) aggregated information and analytics.
  • Session and Usage Data. Session and usage data is information about your use of the Website, without limitation, connection and service-related data submitted to us through the use of the Website. Session and usage data includes information relating to the connection request, server communication, and data sharing, including: network measurements; quality of service; time and date of the use of the Website; and upon your consent, your location. We may also aggregate session and usage data as described in the aggregate information section below. Session and usage data does not include any personally identifiable information nor does it include content you may transmit or share through the use of the Website (such as name, address, and calendar appointments).
  • Log Data. When you interact with us or use the Website, our systems may automatically collect your unique user device number, the IP address, type of browser or operating system you use, and the dates and times of your use.
  • Aggregate Information. Aggregate information is data we collect about a group or category of services or users from which individual user identities have been removed. In other words, information on how you use the Website, may be collected and combined with information about how others use the Website, but no personally identifiable information will be included in the resulting aggregate information. Aggregate information helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor the Website.

HOW WE USE YOUR INFORMATION

  • Personally Identifiable Information. We may use your personally identifiable information to: (i) provide your products and services; connect you with Experts you request to hire (ii) resolve disputes, calculate and collect fees, and troubleshoot problems; (iii) verify your identity and the information you provide; (iv) encourage a safe online experience and enforce our policies; (v) customize your experience, analyze usage of the Website, improve and measure interest in our products and services, and inform you about the Website, services, products, and updates; (vi) provide you with information that may affect your use of the Website, the products and services; (vii) communicate marketing and promotional offers; our own. We will never sell or rent your information (viii) provide customer service; and (ix) perform certain other business activities.

During the course of our business, we may use your personally identifiable information to deliver information to you that is targeted to your interests and goal. We may share some information with other users to create networking between members and share with service providers, companies to offer you jobs abroad, study abroad and startup abroad programs. Upon receipt of the first communication of this type, you will have the opportunity to opt-out of future communications by clicking on unsubscribe link or by following unsubscribe instructions described within the communication or otherwise notifying us at  [email protected] . We may, however, send you messages through email or other means of communications as part of our services regarding administrative matters, updates, disputes, and customer service issues regarding the products or services, and you will not be able to opt out of receiving such messages.

From time to time, we may implement solutions designed to more efficiently capture your communications preferences. In any such event, we will strive to reflect any previously stated communicated preferences within such solutions.

We may also use your personally identifiable information as we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence to: comply with legal process; respond to requests from public and government authorities, including public and government authorities outside your country of residence; enforce our terms and conditions; protect our operations; protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and allow us to pursue available remedies or limit the damages that we may sustain.

  • Non-Personally Identifiable Information. We may use your non-personally identifiable information for any purpose, including, but not limited to, for our own internal purpose to measure traffic patterns; to understand demographics, customer interest, and other trends among our users; to provide, improve, and modify the Website; and for promotion and marketing purposes.
  • Use of cookies. We use cookies which are tiny files downloaded to your browsers which store all your data described in the policy. This is the industry standard and unfortunately cannot be disabled. If you like to disabled cookies you can clean your broswer but it will be downloaded again on your next visit. We have provided details on what data we will collect and how we will use it in this document. Moreoever, we are not in a busness to rent, lease or sell your private data.

GDPR Data Protection for EU Members. We are regulated under European laws, love & Respect data privacy laws.

  • right to be forgotten
  • right to transfer your personal data;
  • right to rectify inaccurate or incomplete personal data;
  • right to request access to your personal data (as well as to obtain a copy of your personal data);
  • right to erase personal data;
  • right to restrict the processing of personal data;
  • right to withdraw consent for the processing of personal data;
  • right to object to processing of personal data;
  • right to not consent to direct marketing;
  • Right to rectification:
  • You can request to transfer, get copy, rectify, erase, restrict, withdraw, object to your peronally identifiable information we have. You can go to your profile settings and remove your data and delete your account. You can also remove the consent and delete your account from the profile page. We are a tiny team so it could take upto 4 weeks to process your request and send your data on email on file. You can change or update your personal information from Personal profile, Work profile, Please login and click on your picture on top right corner then click on "Profile settings" within your profile page.

    Our Data Processors

    We've also choosen and reviewed our vendors to make sure they are GDPR compliant as well and have signed GDPR-ready data processing agreements with us. We are listing all of them here for you

    • Vendor: Google Cloud Services

      • Website: https://cloud.google.com

        Purpose: Application server & database hosting

        Type of personal data processed: All user data stored in the database hosted on Google Cloud Infrastructure in European Data Center called europe-west

        Location of processing: Frankfurt, Germany

        Store Cookies: No.

        Compliance mechanism: Standard Contractual Clauses

        Article 28 Data Processing Agreement: Data Processor Agreement in place complying with Article 28 GDPR

    • Vendor: GetGist

      • Website: https://getgist.com

        Purpose: Marketing, Support & Sales platform

        Type of personal data processed: Prospect & Existing Customer Contact details, sessions data & support Correspondence (Live chat) and tickets to help you.

        Location of processing: US

        Store Cookies: Yes. GetGist store & use cookies to keep your login and web sessions history including page visited to provide you customer support, live chat, email support, as well as use for marketing communication, newletter and general account related contact.

        Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses

        Article 28 Data Processing Agreement: Data Processor Agreement in place complying with Article 28 GDPR

    • Vendor: Involve.me

      • Website: https://involve.me

        Purpose: Registration to become an Expert. It may not apply to general users of the website

        Type of personal data processed: Data collected through a form when applying to become an Expert.

        Location of processing: US

        Store Cookies: Yes. It stores cookies to remember your answers to registration form and allow you continue your application if you didnt complete the last time.

        Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses

        Article 28 Data Processing Agreement: Data Processor Agreement in place complying with Article 28 GDPR

    • Vendor: Google & Firebase

      • Website: https://firebase.google.com

        Purpose: handles private email Login and forgot password requests, authentication, social-media login (Facebook & Google), website traffic

        Type of personal data processed: user email & password.

        Store Cookies: Yes. We store & use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page.

        Location of processing: Distrubuted around the world

        Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses

        Article 28 Data Processing Agreement: Data Processor Agreement in place complying with Article 28 GDPR

    The visadb platform is compliant with GDPR Data Protection guidelines, as will be displayed in our Privacy policy. For more information about GDPR Data Protection and your rights, please refer to{" "} https://gdpr.eu/data-privacy/ .

    HOW WE MAY DISCLOSE YOUR INFORMATION

    • Personally Identifiable Information. We may disclose and you hereby consent to our disclosing of your personally identifiable information to: (i) Experts, you hired or contact from the service listing page, or from the company page on our platform who you consented your personal information be shared to process your case or provide you consultation. (ii) Service providers who runs this platform and our business operations and assist in services including, but not limited to, software application development, Website hosting, maintenance, data analysis, infrastructure provision, IT services, customer service to provide you support, email delivery services, payment processing, marketing and analytics, and enforcement of our Terms of Service Agreement and other agreements; (iii) Other users of the site to identify you to anyone to whom you send messages or make comments through the Website; (vii) merchants and payment processors to make and receive payments
    • Third-party use of information - To prevent financial crime and abuse
    • Personal information is used to enable or authorize third parties to use Payment Services.
    • Detect and prevent money laundering, fraud, abuse, security incident
    • Conduct security investigations and risk assessments.
    • Comply with legal obligations (such as anti-money laundering regulations).
    • as well as where we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence to: comply with legal process; respond to requests from public and government authorities, including public and government authorities outside your country of residence; enforce our Terms of Service Agreement and other agreements; protect our operations; protect our rights, privacy, safety and/or that of our affiliates, you, or others; and allow us to pursue available remedies or limit the damages that we may sustain.

We will not sell, rent, or lease your personally identifiable information to a third party without your express permission, unless required by law.

  • Non-Personally Identifiable Information. We may disclose non-personally identifiable information for any purpose. Remember, non-personally identifiable information cannot be used to identify you or another person so its all good.

PUBLIC AREAS AND THIRD-PARTY POSTINGS

We may provide areas on the Website where users can publicly post information about themselves, or Experts including, but not limited to, names, photos, reviews of expert services, comments, and other content on public pages. This information may be accessible by other Website users, third-party users, members of the public, and may appear on other websites and in web searches. As a result, this information could be read, collected, and used by others. We do not control or endorse the information posted by third-party users, are not liable for your or third-party posts to the Website, and specifically disclaim any liability resulting from such posts.

THIRD PARTIES AND THIRD-PARTY SITES

Upon your consent, the Website may access third-party information through application interfaces (API), flight & hotel search widget, insurance widgets . We may provide links to third-party Websites as a service to you to help you and provide you better UX by showing all the information at one website . When you click on links of third parties in a Website, you may leave the Website, you must be abide to their terms and privacy policy. Also, its important to notice that flights.visadb.io and hotels.visadb.io is third-party widget to help you quickly search flights or see if flights are scheduled or banned due to covid19. These widgets are hosted by the third who have their own privacy and cookie policy which could be found at the bottom of flights.visadb.io and hotels.visadb.io.

This Policy does not cover any collection, use, or disclosure by third parties through any applications, Websites, products, or services that we do NOT control or own, or any third-party features or services made available through the Website. By using the Website, you expressly relieve visadb from any and all liability arising from your use of any third-party website or widgets on our website which will redirect you to third-party website with or without a message.

The inclusion of a link or accessibility of third-party Websites does not imply endorsement of such third-party Website by us. All trademarks, trade names, and logos of third parties featured on the Website belong to their respective owners.

Each merchant and third party payment processor collects and shares your information according to its own privacy policy and terms of service. visadb is not responsible for the actions of third party processors or merchants, including how such entities treat your information. You are responsible for knowing and understanding their policies and terms.

DATA RETENTION

We will retain your personally identifiable information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law. You can always request to delete your personal information and closed your account. Your personally identifiable information may or may not be encrypted while stored or archived by us.

USERS UNDER 13 YEARS OF AGE

Our Website is not directed to persons under the age of 13. If you become aware that your child has provided us with personal information without your consent, please contact us at   [email protected] . We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we take steps to remove such information. By using this Website, you are representing to us that you are not under the age of 13. If you are under 13 years of age, you are not authorized to use this Website.

Information Request

Users can request certain information regarding the disclosure of certain “personal information”. To make such a request, please email us at  [email protected]

SECURITY

If you create an account on the Website or login using social media accounts, you are responsible for protecting the security of your account, its content, and all activities that occur under the account or in connection with the Website. Do not share your private account information with others. You must immediately notify visadb of any unauthorized uses of your account or any other breaches of security.

DISCLAIMER

ELECTRONIC COMMUNICATIONS PRIVACY ACT NOTICE (18 U.S.C. 2701-2711): WE MAKE NO GUARANTY OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE SITE OR ANY WEBSITE LINKED TO THE SITE. WE WILL NOT BE LIABLE FOR THE PRIVACY OF INFORMATION, E-MAIL ADDRESSES, REGISTRATION, AND INDENTIFICATION INFORMATION, DISK SPACE, COMMUNICATIONS, CONFIDENTIAL INFORMATION OR TRADE SECRET INFORMATION, OR ANY OTHER CONTENT TRANSMITTED OVER NETWORKS ACCESSED BY THE SITE, OR OTHERWISE CONNECTED WITH YOUR USE OF THE SITE.

UPDATES TO PRIVACY POLICY

visadb will notify users of updates to this Policy. We will notify users of any updates to this Policy by changing the “last updated” notice set forth at the top of this Policy and by requiring users to agree to an updated version of this Policy. Any subsequent updates of this Policy, do not affect the legally binding nature of previous agreements between DNN and users regarding earlier versions of this Policy.

GOVERNING LAW

Processing of personal data by Visadb.io is governed by the laws of the Republic of Poland and European Union.

Contact Information

Visadb.io sp. z o.o.
Lęborska Street 3B,
80-386 Gdańsk

If you have any questions about this Privacy Policy, please contact us via email or phone.